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Webinar Topics of Discussion
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  1. How to maximize the profitability of your ATM network through effective monitoring practices?
    • How to increase the overall availability of your ATM channel?
    • How to make cost savings on various operational aspects of ATM Management?
    • How to monitor service levels of vendors? How to verify part replacements?
  2. What is the Return on Investment that an effective monitoring solution can provide?

Perfo® – A complete financial self service terminal management and monitoring solution
A brief product introduction
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Return on Investment given by Perfo® - ATM Monitoring and Management System
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Assumptions
Total ATMs 1000 ATMs
Average Transaction Rate 150 Per ATM Per Day
Hourly Transaction Rate 15 Per ATM Per Hour (assuming 10 active hours per day for an ATM).

 

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$$$   Savings from Incident and SLA Management  $$$

 

Incident Management Before After Units Reasoning
Average Number of Incidents 120 120 Per day  
Total Number of Incidents 43800 43800 Per Year 365 days * Number of Incidents per Day
Average Time Taken to Dispatch Incidents 4 0 Mins Per Incident Reduction achieved through automated assignment, dispatch mechanism of Perfo.
Total Time Taken to Dispatch Incidents 2920 0 Hours Per Year Converted to Hours Per Year.
Average Time Taken For Tracking, Escalation, Remedy 15 4 Mins Per Incident Reduction achieved through better collaboration between bank and vendors, SLA tracking of vendors and better RCA mechanism of Perfo.
Total Time Taken For Tracking, Escalation, Remedy / Year 10950 2920 Hours Per Year Converted to Hours Per Year.
Employment Cost Per Employee 30000 30000 USD Per Year  
Total Employment Cost Spent on Resolving Incidents 200048 42115 USD Per Year Assuming 260 working days and 8 work-hours/day.
Savings 157933 USD Per Year Through automated incident and SLA management.

$$$  Net Increase in Transactions  $$$

 

Downtime Management Before After Units Reasoning
Average Number of Downtime Incidents 40 40 Per day  
Total Number of Downtime Incidents 14600 14600 Per Year 365 days * Number of Incidents per Day
Average Downtime 7.5 3.5 Hours Per Incident Reduction achieved through quicker resolution of downtime, prompt cash replenishment, better RCA mechanism of Perfo.
Yearly Downtime 109500 51100 Hours Per Year Converted to Hours Per Year.
Average Transaction Rate 15 15 Transactions / Hour  
Total Lost Transactions 1642500 766500 Transactions / Year Total Downtime * Transaction Rate
Revenue Per Transaction 0.25 0.25 USD Per Transaction Interchange Fee / Surcharge as applicable
Total Revenue Loss 410625 191625 USD Per Year Lost Transactions * Revenue Per Transaction
Savings 219000 USD Per Year Through net increase in transactions due to increased availability.

$$$  Savings through Quicker Dispute Resolution  $$$

 

Dispute Management Before After Units Reasoning
Average Number of Transaction Disputes 40 40 Per Day  
Total Number of Disputes 14600 14600 Per Year 365 days * Number of Disputes per Day
Average Time Taken to Resolve A Dispute 20 3 Mins Per Dispute Reduction achieved through quicker dispute resolution/reconciliation, real time access to electronic journals, transaction images/surveillance videos and error codes.
Total Time Taken to Resolve Transaction Disputes 4867 730 Hours Per Year Converted to Hours Per Year.
Employment Cost Per Employee 30000 30000 USD Per Year  
Total Employment Cost Spent on Resolving Txn Disputes 70192 10529 USD Per Year Assuming 260 working days and 8 work-hours/day.
Savings 59663 USD Per Year Through quicker dispute resolution.

 

$$$  Strategic Relocation of ATMs  $$$

 

Strategic Relocation Before After Units Reasoning
Total Yearly Transactions 54750000 55297500 Per Year Assuming an additional 1% increase in transactions due to Strategic relocation of ATMs based on Perfo Transaction Analytics and Cash Dispense Analytics.
Revenue Per Transaction 0.25 0.25 USD Per Transaction Interchange Fee / Surcharge as applicable
Net Increase in Transaction Revenue 136875 USD Per Year Through strategic relocation of ATMs.

$$$  Total annual savings and Return on Investment  $$$

 

Savings through automated incident and SLA management 158K USD
Savings through net increase in transactions due to increased availability 219K USD
Savings through quicker dispute resolution 60K USD
Savings through strategic relocation of ATMs 137K USD
Total Annual Savings 573K USD
Total ROI in 2 Years 1,147K USD
Other Savings NOT ACCOUNTED:
1. Savings in terms of reduced/avoided penalties through quicker transaction dispute resolution.
2. Savings on interchange fee due to increase in on-us transactions.

Short videos about the 4 corners of savingstriangle

Vortex Perfo - ATM Incident Management

Vortex Perfo - ATM Monitoring and Vendor SLA Monitoring

Vortex Perfo - Verifying ATM Part Replacements

Vortex Perfo - ATM Transaction Dispute Resolution