COVID-19 impact on Bank’s ATM Operations & Profitability:

In the shadow of the COVID-19 pandemic, as the world at large grapples with the health crisis and businesses evaluate the challenges related to restarting operations, while at the same time adhere to the new norms and the “new normal” related to lockdowns, social distancing, remote working & other logistical constraints, we bring to you the various insights that we have gathered from our various interactions with customers worldwide.

Based on interactions with multiple banks across multiple countries & continents, ranging from medium to large size ATM network, some of the key COVID-19 related potential challenges, as foreseen, are listed below:

  • Increased Regulatory Compliance requirements on ATM operations driven by greater security threats & higher sensitivity to citizen grievances resulting in higher cost of operations / compliance & increased reputational risk to the bank.
  • Decrease in TAT from in-house branch/departmental staff and vendors related to ATM servicing & operations, translating to reduced ATM availability, lower transactions & eroding customer satisfaction.
  • Negative Impact on ATM P&L due to lower footfalls, lower availability, lower transactions rate, lower surcharge & interchange fees.

Expected responses from financial institutions will include an increased focus on operational risk & customer services issues and a rethink of the ATM business strategy including trimming/optimizing cost of operations & to extract more revenue from each ATM through better monitoring practises and increasing the overall ATM network availability. As with any other crisis, we strongly believe that the joint human endeavor, supported by an excellent digital strategy and the use of process-enabling collaboration tools will empower the staff to address the above challenges effectively.

Perfo, our industry leading ATM monitoring, management & analytics tool can assist banks & operators who manage large ATM fleets to address all the challenges mentioned above, at the lowest cost available in the industry. Vortex Engineering has a decade of experience in supplying & implementing cutting edge hardware & software products targeted at the ATM/Self-service industry, with a focus on addressing the key challenges of the day, the likely COVID-19 impact on the ATM/self-service industry and its consequences.

If the above subject is a priority to your esteemed bank, kindly let us know the name and details of the right person with whom we can connect or request to apprise your team to write to in order to take the engagement forward.

Perfo® - A complete financial self service terminal management and monitoring solution.
Digitize ATM Management,
Increase Operation Efficiency and
Gain Complete Visibility
Informative Dashboards to drive
Cost Efficiency and make
Critical Business Decisions
Collaboration between Bank, Branch
and Service Providers. Increase Uptime and
Swiftly Resolve Disputes

Maintain Social Distancing.

Monitor and manage ATMs at your finger tips using Perfo ATM Monitoring solution.

Stay Home. Stay Safe.

Best Regards,
Sathyan Gopalan
Chief Executive Officer