Help Customers To Get Maximum Return On Investment
We're ready to lead you into the future of ATM Customer Experience Management
Our advanced service management system includes remote diagnostics, helpdesk, centralised technical support and call dispatch. We have in-house and field service engineers to resolve your issues during their first visit with quick turn around time and top-tier service quality feedback. We also provide system integration, application consulting and comprehensive user training.
Upgrades and updates are made easier in our ATM’s. With over a decade of service experience, we are one of the first deployers of RBI mandates. Vortex is always ready to meet mandatory upgrade requirements.
We provide fast & reliable on-site maintenance through a network of our own expert field service engineers and professional network of accredited service partners. With our customer service center support and call management system, field service engineers perform both preventive and preemptive maintenance.
Analytics Driven ATM Performance Maintenance Tool
ADAPT supports field engineers for improved service and faster error rectification by giving Recommended actions. Yes, ADAPT will do the self-diagnostics of the machine and define the actions based on the last 15 days' performance & Health status.
Performance Reports and error information will be shown on the ATM Dashboard. Information is captured through a QR-based tracking system and uploaded to the central server for continuous monitoring of the machine's performance and to make services standardization.