Vortex ensures that its ATMs meet all mandates set by the Central Banks like,
- Upgrading to chip based EMV cards
- Upgrading to supported versions of Linux operating system.
- Implementation of security solutions to protect ATMs from Physical and Logical attacks and other fraudulent activities.
CUSTOMER SUPPORT SERVICES
Second Level Maintenance (SLM): Understanding the customer requirements especially in the case of maintenance of ATMs, Vortex (and its authorized partners') service engineers are well equipped and trained to resolve issues during their first visit to ensure quick turnaround time. Our advanced service management system includes remote diagnostics, help desk, centralised technical support and call dispatch. Our online parts tracking systems with the help of a mobile application can manage inventory of parts efficiently.
Vortex offers services related to Switch and EMV testing & certifications.
VALUE ADDED SERVICES
Vortex provides solutions and services related to Monitoring, Electronic Journal (EJ) & Image pulling, Content/Screen distribution and online complaint redressal systems. These solutions can work in an integrated manner and assist branch & central office staff in rapid dispute resolution and to address customer grievances in a timely manner.