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Perfo

 

PERFO® ATM MONITORING 
SOLUTION FROM 
VORTEX ENGINEERING


    

AN AI-POWERED COMPREHENSIVE SOLUTION FOR MONITORING AND MANAGEMENT OF FINANCIAL SELF-SERVICE ATM TERMINALS.
WITH PERFO® 
MOBILE APP, GAIN FULL VISIBILITY & CONTROL OF YOUR MULTI-VENDOR ATM NETWORK REMOTELY.

Perfo® offers a comprehensive solution for managing ATMs across multiple vendors, by providing real-time dashboards and monitoring tools. It helps financial institutions and independent ATM deployment firms reach their business goals of improved availability, operational efficiency, and customer satisfaction by managing multi-vendor ATM fleets 24/7.

MONITOR ANY ATMs, ANYTIME WITH PERFO®'S MOBILE APP


ATMs have become an important channel for banking customer engagement. Perfo®, can automate in real time the way you connect, diagnose, report, analyze, identify, raise tickets, resolve, get updates, compare, and take right decisions that improve your business results.

WATCH KNOW MORE WATCH KNOW MORE

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TESTIMONIALS ABOUT PERFO

Garima Bikas Bank is one of the leading development banks in Nepal. With more than a decade of operations in Nepal, we deliver wonderful banking service to our customers through state of the art technology adoption. Vortex's systems help us adhere to Central Bank regulations and keep up our vision of complete regulatory compliance. Vortex's Perfo ATM Management software captures the data we need to prove compliance effectively. We are able to reliably record ATM activity, resolve customer disputes on time and avoid penalties. Happy to partner with Vortex.

- Kamal Aryal
Head of Information Technology
Garima Bikas Bank, Nepal

Vortex Engineering's Perfo Multivendor ATM monitoring solution was implemented at Pride Micro Finance, Uganda, in September 2022. The Perfo Dashboard provides a bird's eye view of the ATM status, showing round-the-clock ATM health and status monitoring. The tool helps reduce ATM down time by 10-12%. Perfo helped Pride streamline and automate the data collection process by saving the ATM engineer's time. Pride converted several paper-based processes to online, and was looking for a simple, user-friendly tool With easy integration and quick support. Perfo offers all of this. Since launch, the solution has been a great success. Our ATM and ICT teams are happy with the Perfo.

- Vincent kiyingi Musoke
Head of ICT, Pride Microfinance limited
Uganda.

BDU Bank Logo

We (BDU Bank - Burkina Faso) are pleased with Vortex's Multi-vendor ATM monitoring software Perfo®. The on-site training was a great success, and their professionalism towards software implementation was exceptional. ATM Monitoring Software tailored to our ATM management needs promises improved ATM uptime and operational efficiency for long-term growth. Thanks to the Vortex and ALFYNS Group teams for your outstanding support and contributions to us.

- Issa AFOLA
Director of Information Systems
Union Bank - Burkina Faso (BDU-BF).

Karur Vysya Bank is one of the leading scheduled commercial banks in India. With more than 100 years of operation in India, we are always at the forefront when it comes to customer satisfaction and regulatory compliances. Vortex's Perfo ATM Management Software helps us adhere to Reserve Bank of India’s strict regulations on customer dispute redressal within the stipulated turn around time. Vortex Perfo has a unique user interface that brings efficiency to our ATM dispute handling, fraud management and reconciliation teams.



- Mr. S Sekar
General Manager & Chief Information Officer
Karur Vysya Bank

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72%
FINANCIAL INSTITUTIONS ARE IN ADOPTION OF AGENT BASED ATM MONITORING SOLUTIONS
10%
AVAILABILITY IMPROVEMENT OF ATM CHANNEL REPORTED BY VARIOUS BANKS
10000+
MULTIVENDOR ATM TERMINALS BEING MANAGED IN MULTIPLE GEOGRAPHIES

ENABLING PEOPLE AND PROCESSES FOR ATM MONITORING EFFICIENCY AND EFFECTIVENESS


Go paperless with Digital Journal Record Archives. Ensure regulatory compliance.
Go paperless with Digital Journal Record Archives. Ensure regulatory compliance.
 Improve ATM uptime 20% with Perfo®'s Availability Monitoring, eliminate unwanted downtime
Improve ATM uptime 20% with Perfo®'s Availability Monitoring, eliminate unwanted downtime
Optimize Cash Management and don't let ATMs dry up
Optimize Cash Management and don't let ATMs dry up
Secure your ATM fleet through Asset and Software version control
Secure your ATM fleet through Asset and Software version control
Monitoring ATM's performance KPIs in real time with Perfo's Business Analytics
Monitoring ATM's performance KPIs in real time with Perfo's Business Analytics
Empower the branch, vendors and service providers with Incident Management  notifications and escalations.
Empower the branch, vendors and service providers with Incident Management notifications and escalations.
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Digitize ATM management, increase operational efficiency and gain complete visibility

 

Infographic ATM network dashboards to drive cost efficiency and make critical business decisions

 

Collaboration between bank, branch and service providers. Increase uptime and resolve disputes swiftly

AN INTRO BUTTON

FEATURES SET THAT HELPS FINANCIAL INSTITUTIONS OVERCOME ATM MANAGEMENT CHALLENGES


JOURNAL MANAGEMENT

FEATURES

  • EJ PULLING/ EJ VIEWER

  • DISPUTE RESOLUTION

  • LIVE EJ TRANSMISSION

  • TRANSACTION IMAGE PULLING

  • DVSS VIDEO PULLING

BENEFITS

  • REGULATORY COMPLIANCE

  • DISPUTE RESOLUTION

  • DIGITAL & PAPERLESS

AVAILABILITY MONITORING

FEATURES

  • XFS-BASED LIVE DEVICE MONITORING

  • LIVE NETWORK DASHBOARDS

  • REMOTE REBOOT/ SHUTDOWN

  • DEVICE RESETS

  • LIVE TRANSACTION ANALYTICS

BENEFITS

  •  AVOID CASH DRY-UPS

  • ENABLES CASH OPTIMIZATION

  • QUICK RESPONSE

  • RISK MITIGATION

ANALYTICS

 FEATURES

  • DEVICE PERFORMACE HISTORY
     
  • TRANSACTION HISTORY

  • ALERTS
     
  • REPORTING/ DASHBOARD ENGINE

  • PERFORMANCE ANALYTICS

 BENEFITS

  •  REAL-TIME DASHBOARDS

  • IMPROVES OPERATIONAL EFFICIENCY

  • MONITOR KPIs

INCIDENT MANAGEMENT

 FEATURES

  • TICKETS/ ASSIGNMENT
     
  • ESCALATION RULES

  • SLA MONITORING
     
  • REMINDERS/ ALERTS

BENEFITS

  •  COLLABORATING STAKEHOLDERS

  • IMPROVES UPTIME

  • VENDOR PERFORMANCE

  • WORKFLOW AUTOMATION

CONTENT & PATCH DISTRIBUTION

 FEATURES

  • MEDIA DISTRIBUTION
     
  • SOFTWARE DISTRIBUTION

  • PATCH DISTRIBUTION
     
  • FILE TRANSFERS

  • LOG RETRIVAL

 BENEFITS

  •  ASSET MANAGEMENT

  • VERSION CONTROL

  • AD SCREEN PUSH

  • OPTIMIZE SITE VISITS

AVAILABILITY MONITORING

  • XFS BASED LIVE DEVICE MONITORING / CASH MONITORING

  • LIVE NETWORK DASHBOARDS

  • REMOTE REBOOT/ SHUTDOW

  • DEVICE RESETS

  • LIVE TRANSACTION / DEVICE FAULT ANALYTICS

CASH MANAGEMENT

  • CASH LEVEL MANAGEMENT / REPORTS

  • CASH BALANCING

  • CASH LOAD REPORTS

  • CASH FORECASTING

  • CASH REPORTS / RECOMMENDATION

CONTENT & PATCH DISTRIBUTION

  • SCREEN / MEDIA DISTRIBUTION

  • SOFTWARE DISTRIBUTION

  • PATCH DISTRIBUTION

  • FILE TRANSFERS

  • LOG RETRIEVAL

BUSINESS ANALYTICS

  • DEVICE PERFORMANCE HISTORY / ANALYTICS

  • TRANSACTION HISTORY

  • ALERTS

  • REPORTING / DASHBOARD ENGINE

  • PERFORMANCE ANALYTICS

INCIDENT MANAGEMENT

  • TICKETS / ASSIGNMENT

  • ESCALATION RULES

  • SLA MONITORING

  • REMINDERS / ALERTS

EXPLORE MORE INSIGHTS ABOUT ATM MONITORING SOLUTIONS!


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WHY AREN'T THE TOP FINANCIAL INSTITUTIONS CONTENT WITH EFT-SWITCH-BASED ATM MONITORING SOLUTIONS?

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Perfo helps you track ATM incidents and maintain uptime.

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Perfo helps you resolve transaction disputes.

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AGENT BASED MONITORING & MANAGEMENT OF FINANCIAL SELF-SERVICE ATM TERMINALS

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How to effectively sail through the effects of COVID-19 on ATM network services

transaction

Transaction journal management

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Next generation ATM monitoring & management systems

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ADDRESSING KEY CHALLENGES AND PROBLEMS IN RUNNING AN ATM NETWORK

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BENEFITS & USP OF A COMPLETE FINANCIAL SELF SERVICE ATM TERMINAL MANAGEMENT AND MONITORING SOLUTION


CONNECT WITH US TO ENABLE DIGITAL TRANSFORMATION FOR A BETTER CUSTOMER EXPERIENCE





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