Perfo® offers a comprehensive solution for managing ATMs across multiple vendors, by providing real-time dashboards and monitoring tools. It helps financial institutions and independent ATM deployment firms reach their business goals of improved availability, operational efficiency, and customer satisfaction by managing multi-vendor ATM fleets 24/7.
MONITOR ANY ATMs, ANYTIME WITH PERFO®'S MOBILE APP
ATMs have become an important channel for banking customer engagement. Perfo®, can automate in real time the way you connect, diagnose, report, analyze, identify, raise tickets, resolve, get updates, compare, and take right decisions that improve your business results.
TESTIMONIALS ABOUT PERFO
Garima Bikas Bank is one of the leading development banks in Nepal. With more than a decade of operations in Nepal, we deliver wonderful banking service to our customers through state of the art technology adoption. Vortex's systems help us adhere to Central Bank regulations and keep up our vision of complete regulatory compliance. Vortex's Perfo ATM Management software captures the data we need to prove compliance effectively. We are able to reliably record ATM activity, resolve customer disputes on time and avoid penalties. Happy to partner with Vortex.
- Kamal Aryal
Head of Information Technology
Garima Bikas Bank, Nepal
Vortex Engineering's Perfo Multivendor ATM monitoring solution was implemented at Pride Micro Finance, Uganda, in September 2022. The Perfo Dashboard provides a bird's eye view of the ATM status, showing round-the-clock ATM health and status monitoring. The tool helps reduce ATM down time by 10-12%. Perfo helped Pride streamline and automate the data collection process by saving the ATM engineer's time. Pride converted several paper-based processes to online, and was looking for a simple, user-friendly tool With easy integration and quick support. Perfo offers all of this. Since launch, the solution has been a great success. Our ATM and ICT teams are happy with the Perfo.
- Vincent kiyingi Musoke
Head of ICT, Pride Microfinance limited
Uganda.
Karur Vysya Bank is one of the leading scheduled commercial banks in India. With more than 100 years of operation in India, we are always at the forefront when it comes to customer satisfaction and regulatory compliances. Vortex's Perfo ATM Management Software helps us adhere to Reserve Bank of India’s strict regulations on customer dispute redressal within the stipulated turn around time. Vortex Perfo has a unique user interface that brings efficiency to our ATM dispute handling, fraud management and reconciliation teams.
- Mr. S Sekar
General Manager & Chief Information Officer
Karur Vysya Bank
ENABLING PEOPLE AND PROCESSES FOR ATM MONITORING EFFICIENCY AND EFFECTIVENESS
Go paperless with Digital Journal Record Archives. Ensure regulatory compliance.
Improve ATM uptime 20% with Perfo®'s Availability Monitoring, eliminate unwanted downtime
Optimize Cash Management and don't let ATMs dry up
Secure your ATM fleet through Asset and Software version control
Monitoring ATM's performance KPIs in real time with Perfo's Business Analytics
Empower the branch, vendors and service providers with Incident Management notifications and escalations.
Digitize ATM management, increase operational efficiency and gain complete visibility
Infographic ATM network dashboards to drive cost efficiency and make critical business decisions
Collaboration between bank, branch and service providers. Increase uptime and resolve disputes swiftly
FEATURES SET THAT HELPS FINANCIAL INSTITUTIONS OVERCOME ATM MANAGEMENT CHALLENGES
FEATURES
- EJ PULLING/ EJ VIEWER
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DISPUTE RESOLUTION
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LIVE EJ TRANSMISSION
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TRANSACTION IMAGE PULLING
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DVSS VIDEO PULLING
BENEFITS
- REGULATORY COMPLIANCE
- DISPUTE RESOLUTION
- DIGITAL & PAPERLESS
FEATURES
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XFS-BASED LIVE DEVICE MONITORING
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LIVE NETWORK DASHBOARDS
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REMOTE REBOOT/ SHUTDOWN
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DEVICE RESETS
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LIVE TRANSACTION ANALYTICS
BENEFITS
- AVOID CASH DRY-UPS
- ENABLES CASH OPTIMIZATION
- QUICK RESPONSE
- RISK MITIGATION
FEATURES
- DEVICE PERFORMACE HISTORY
- TRANSACTION HISTORY
- ALERTS
- REPORTING/ DASHBOARD ENGINE
- PERFORMANCE ANALYTICS
BENEFITS
- REAL-TIME DASHBOARDS
- IMPROVES OPERATIONAL EFFICIENCY
- MONITOR KPIs
FEATURES
- TICKETS/ ASSIGNMENT
- ESCALATION RULES
- SLA MONITORING
- REMINDERS/ ALERTS
BENEFITS
- COLLABORATING STAKEHOLDERS
- IMPROVES UPTIME
- VENDOR PERFORMANCE
- WORKFLOW AUTOMATION
FEATURES
- MEDIA DISTRIBUTION
- SOFTWARE DISTRIBUTION
- PATCH DISTRIBUTION
- FILE TRANSFERS
- LOG RETRIVAL
BENEFITS
- ASSET MANAGEMENT
- VERSION CONTROL
- AD SCREEN PUSH
- OPTIMIZE SITE VISITS
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XFS BASED LIVE DEVICE MONITORING / CASH MONITORING
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LIVE NETWORK DASHBOARDS
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REMOTE REBOOT/ SHUTDOW
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DEVICE RESETS
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LIVE TRANSACTION / DEVICE FAULT ANALYTICS
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CASH LEVEL MANAGEMENT / REPORTS
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CASH BALANCING
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CASH LOAD REPORTS
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CASH FORECASTING
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CASH REPORTS / RECOMMENDATION
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SCREEN / MEDIA DISTRIBUTION
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SOFTWARE DISTRIBUTION
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PATCH DISTRIBUTION
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FILE TRANSFERS
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LOG RETRIEVAL
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DEVICE PERFORMANCE HISTORY / ANALYTICS
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TRANSACTION HISTORY
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ALERTS
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REPORTING / DASHBOARD ENGINE
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PERFORMANCE ANALYTICS
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TICKETS / ASSIGNMENT
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ESCALATION RULES
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SLA MONITORING
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REMINDERS / ALERTS
EXPLORE MORE INSIGHTS ABOUT ATM MONITORING SOLUTIONS!
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