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Perfo

 

AGILE
AUTOMATED
EMPOWERED


    

A COMPLETE FINANCIAL SELF-SERVICE TERMINAL MANAGEMENT AND MONITORING SOLUTION.
GAIN FULL VISIBILITY & CONTROL OF YOUR MULTI-VENDOR ATM NETWORK.

Perfo® delivers a holistic approach and cost-effective solution by helping financial institutions and independent ATM deployers pro-actively manage the multi-vendor ATM fleet to maximize the business goals of operational efficiency, higher uptime, ensure a decrease in a turn-around time of issue resolution and / ATM availability with a measurable increase in transaction volumes. Perfo® enables banks to fully comply with central bank’s regulations on transaction dispute resolution and secure archival of sensitive transaction journal records.

MANAGE ATMs ANYTIME, ANYWHERE WITH THE EASE OF THE MOBILE APP


Perfo® Mobile App enables agile action from IT, Operations, Business Teams of Central and Regional Offices of the FI’s. The health monitoring dashboards and performance analytics empower the operations team with a clear graphical view of network-wide device status, cash status and transaction trends.

WATCH KNOW MORE WATCH KNOW MORE

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CUSTOMER QUOTES

Garima Bikas Bank is one of the leading development banks in Nepal. With more than a decade of operations in Nepal, we deliver wonderful banking service to our customers through state of the art technology adoption. Vortex's systems help us adhere to Central Bank regulations and keep up our vision of complete regulatory compliance. Vortex's Perfo ATM Management software captures the data we need to prove compliance effectively. We are able to reliably record ATM activity, resolve customer disputes on time and avoid penalties. Happy to partner with Vortex.

- Kamal Aryal
Head of Information Technology
Garima Bikas Bank, Nepal

Vortex Engineering's Perfo Multivendor ATM monitoring solution was implemented at Pride Micro Finance, Uganda, in September 2022. The Perfo Dashboard provides a bird's eye view of the ATM status, showing round-the-clock ATM health and status monitoring. The tool helps reduce ATM down time by 10-12%. Perfo helped Pride streamline and automate the data collection process by saving the ATM engineer's time. Pride converted several paper-based processes to online, and was looking for a simple, user-friendly tool With easy integration and quick support. Perfo offers all of this. Since launch, the solution has been a great success. Our ATM and ICT teams are happy with the Perfo.

- Vincent kiyingi Musoke
Head of ICT, Pride Microfinance limited
Uganda.

Karur Vysya Bank is one of the leading scheduled commercial banks in India. With more than 100 years of operation in India, we are always at the forefront when it comes to customer satisfaction and regulatory compliances. Vortex's Perfo® ATM Management Software helps us adhere to Reserve Bank of India’s strict regulations on customer dispute redressal within the stipulated turn around time. Vortex Perfo® has a unique user interface that brings efficiency to our ATM dispute handling, fraud management and reconciliation teams.



- Mr. S Sekar
General Manager & Chief Information Officer
Karur Vysya Bank

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72%
FI’S ARE IN ADOPTION OF AGENT BASED ATM MONITORING
10%
AVAILABILITY IMPROVEMENT OF ATM CHANNEL REPORTED BY VARIOUS BANKS
10000+
MULTIVENDOR ATM TERMINALS BEING MANAGED IN MULTIPLE GEOGRAPHIES

ENABLING PEOPLE AND PROCESSES FOR EFFICIENCY AND EFFECTIVENESS


Go paperless with Digital Journal Record Archives. Ensure regulatory compliance.
Go paperless with Digital Journal Record Archives. Ensure regulatory compliance.
 Improve uptime 20% with Availability Monitoring, eliminate unwanted downtime
Improve uptime 20% with Availability Monitoring, eliminate unwanted downtime
Optimize Cash Management and don't let ATMs dry up
Optimize Cash Management and don't let ATMs dry up
Secure your ATM fleet through Asset and Software version control
Secure your ATM fleet through Asset and Software version control
Monitoring performance KPIs in real time with Business Analytics
Monitoring performance KPIs in real time with Business Analytics
Empower the branch, vendors and service providers with Incident Management  notifications and escalations.
Empower the branch, vendors and service providers with Incident Management notifications and escalations.
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Digitize ATM management, increase operational efficiency and gain complete visibility

 

Informative dashboards to drive cost efficiency and make critical business decisions

 

Collaboration between bank, branch and service providers. Increase uptime and resolve disputes swiftly

AN INTRO BUTTON

FEATURES THAT HELP FINANCIAL INSTITUTIONS MEET ALL THE CHALLENGES


JOURNAL RECORDS MANAGEMENT

  • EJ PULLING/ EJ VIEWER

  • DISPUTE RESOLUTION

  • LIVE EJ TRANSMISSION

  • TRANSACTION IMAGE PULLING

  • DVSS VIDEO PULLING

AVAILABILITY MONITORING

  • XFS BASED LIVE DEVICE MONITORING / CASH MONITORING

  • LIVE NETWORK DASHBOARDS

  • REMOTE REBOOT/ SHUTDOW

  • DEVICE RESETS

  • LIVE TRANSACTION / DEVICE FAULT ANALYTICS

CASH MANAGEMENT

  • CASH LEVEL MANAGEMENT / REPORTS

  • CASH BALANCING

  • CASH LOAD REPORTS

  • CASH FORECASTING

  • CASH REPORTS / RECOMMENDATION

CONTENT & PATCH DISTRIBUTION

  • SCREEN / MEDIA DISTRIBUTION

  • SOFTWARE DISTRIBUTION

  • PATCH DISTRIBUTION

  • FILE TRANSFERS

  • LOG RETRIEVAL

BUSINESS ANALYTICS

  • DEVICE PERFORMANCE HISTORY / ANALYTICS

  • TRANSACTION HISTORY

  • ALERTS

  • REPORTING / DASHBOARD ENGINE

  • PERFORMANCE ANALYTICS

INCIDENT MANAGEMENT

  • TICKETS / ASSIGNMENT

  • ESCALATION RULES

  • SLA MONITORING

  • REMINDERS / ALERTS

AVAILABILITY MONITORING

  • XFS BASED LIVE DEVICE MONITORING / CASH MONITORING

  • LIVE NETWORK DASHBOARDS

  • REMOTE REBOOT/ SHUTDOW

  • DEVICE RESETS

  • LIVE TRANSACTION / DEVICE FAULT ANALYTICS

CASH MANAGEMENT

  • CASH LEVEL MANAGEMENT / REPORTS

  • CASH BALANCING

  • CASH LOAD REPORTS

  • CASH FORECASTING

  • CASH REPORTS / RECOMMENDATION

CONTENT & PATCH DISTRIBUTION

  • SCREEN / MEDIA DISTRIBUTION

  • SOFTWARE DISTRIBUTION

  • PATCH DISTRIBUTION

  • FILE TRANSFERS

  • LOG RETRIEVAL

BUSINESS ANALYTICS

  • DEVICE PERFORMANCE HISTORY / ANALYTICS

  • TRANSACTION HISTORY

  • ALERTS

  • REPORTING / DASHBOARD ENGINE

  • PERFORMANCE ANALYTICS

INCIDENT MANAGEMENT

  • TICKETS / ASSIGNMENT

  • ESCALATION RULES

  • SLA MONITORING

  • REMINDERS / ALERTS

WANT TO EXPLORE MORE INSIGHTS ? WATCH THE VIDEO’S BELOW


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WHY AREN'T THE TOP FINANCIAL INSTITUTIONS CONTENT WITH EFT-SWITCH-BASED ATM MONITORING SOLUTIONS?

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Perfo helps you track ATM incidents and maintain uptime.

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Perfo helps you resolve transaction disputes.

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AGENT BASED MONITORING & MANAGEMENT OF FINANCIAL SELF-SERVICE ATM TERMINALS

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How to effectively sail through the effects of COVID-19 on ATM network services

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Transaction journal management

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Next generation ATM monitoring & management systems

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ADDRESSING KEY CHALLENGES AND PROBLEMS IN RUNNING AN ATM NETWORK

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BENEFITS & USP OF A COMPLETE FINANCIAL SELF SERVICE ATM TERMINAL MANAGEMENT AND MONITORING SOLUTION


CONNECT WITH US TO ENABLE DIGITAL TRANSFORMATION FOR A BETTER CUSTOMER EXPERIENCE





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