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Perfo - Multi vendor ATM Monitoring Solution - Logo

Multi-vendor ATM Monitoring Solution from
Vortex Engineering Pvt Ltd

An AI-powered comprehensive solution for monitoring and management of financial self-service ATM terminals. With Perfo® Mobile App, gain full visibility & control of your multi-vendor ATM network remotely.

Monitor Multi-vendor ATM Fleets Remotely

MONITOR ANY ATMs, ANYTIME WITH PERFO'S MOBILE APP

Perfo® offers a comprehensive solution for managing ATMs across multiple vendors, by providing real-time dashboards and monitoring tools. It helps financial institutions and independent ATM deployment firms reach their business goals of improved availability, operational efficiency, and customer satisfaction by managing multi-vendor ATM fleets 24/7.

ATMs have become an important channel for banking customer engagement. Perfo®, can automate in real time the way you connect, diagnose, report, analyze, identify, raise tickets, resolve, get updates, compare, and take right decisions that improve your business results.

VORTEX_ATM_MONITORING_MOBILE_APP_main-secion

Enabling People and Processes for ATM Monitoring Efficiency and Effectiveness

Folder Icon

Go paperless with Digital Journal Record Archives. Ensure regulatory compliance.

ATM Uptime Icon

Improve ATM uptime 20% with Perfo®'s Availability Monitoring, eliminate unwanted downtime.

Optimize Performance Icon

Optimize Cash Management and don't let ATMs dry up.

Secured ATM fleet Icon

Secure your ATM fleet through Asset and Software version control

Monitoring ATM's KPI Icon

Monitoring ATM's performance KPIs in real time with Perfo's Business Analytics.

Real-time Alert Icon

Empower the branch, vendors and service providers with Incident Management notifications & escalations.

Young African man pointing out Multi-vendor ATM Monitoring

Why Multi-vendor ATM Monitoring?

Digitize ATM management, increase operational efficiency and gain complete visibility.

Infographic ATM network dashboards to drive cost efficiency and make critical business decisions.

Collaboration between bank, branch and service providers. Increase uptime and resolve disputes swiftly.

Feature Set That Helps Financial Institutions To Overcome ATM Management Challenges

01 Journal Management

Features

  • EJ Pull/ View

  • Live EJ Transmission

  • Transaction Image Pulling

  • DVSS Video Pulling

Benefits

  • Regulatory Compliance

  • Dispute Resolution

  • Digital & Paperless

Asian Man showing success sign

02 Availability Monitoring

Features

  • XFS-based Live Device Monitoring

  • Live Network Dashboards

  • Remote Reboot/ Shutdown

  • Device Resets

  • Live Transaction Analytics

Benefits

  • Avoids Cash-dry Ups

  • Enables Cash Optimization

  • Quick Response

  • Risk Mitigation

03 Content & Patch Management

Features

  • Media Distribution

  • Software Distribution

  • Patch Distribution

  • File Transfers

  • Log Retrieval

Benefits

  • Asset Management

  • Version Control

  • Ad Screen Push

  • Optimize Site Visits

04 Incident Management

Features

  • Tickets/ Assignment

  • Escalation Rules

  • SLA Monitoring

  • Reminders/ Alerts

Benefits

  • Collaborating Stakeholders

  • Improves Uptime

  • Vendor Performance

  • Workflow Automation

05 Analytics

Features

  • Device Performance History

  • Transaction History

  • Alerts

  • Reporting/ Dashboard Engine

  • Performance Analytics

Benefits

  • Real-time Dashboards

  • Improves Operational Efficiency

  • Monitor KPIs

Young Man pointing Incident management module feature set

Complete Self-Service Multi-vendor ATM Terminal Management and Monitoring Solution. Benefits & USP.

72%

FINANCIAL INSTITUTIONS ARE IN ADOPTION OF AGENT BASED ATM MONITORING SOLUTIONS

~10%

AVAILABILITY IMPROVEMENT OF ATM CHANNEL REPORTED BY VARIOUS BANKS

10K+

MULTI-VENDOR ATM TERMINALS BEING MANAGED IN MULTIPLE GEOGRAPHIES

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