Vortex offers a complete A TM Managed services solution under a single platform which helps the banks to manage all their ATMs centrally and enhance customer services by maintaining maximum uptime and improving the performance of their ATM networks. Vortex Managed Service Platform helps the banks to realize the full potential of ATM operations and services by optimizing end-to-end operations.

Key features:

  • ATM monitoring: ATMs once installed and are under Network are entered into MS Platform for monitoring and they are monitored 24 X 7 X 365
  • Automatic generation of trouble tickets: The platform receives fault feeds from the ATM Switch and generates trouble tickets
  • 24 X 7 call centre: The call centre staff track the trouble tickets, follow up with various service providers including FLM, SLM, cash loading agencies and communications network providers and ensure speedy resolution of the issue
  • Daily, weekly and monthly reporting of ATM uptime and other statistics
  • Cash forecasting services to ensure optimal use of ATM