About the Role
An ATM Field Service Engineer is responsible for the entire lifecycle of ATMs, from pre-installation and setup to ongoing maintenance and repair. This includes training clients on ATM usage, performing preventive maintenance to avoid problems, troubleshooting malfunctions, and completing repairs to get ATMs back up and running quickly. They also interact directly with customers to address any concerns and provide excellent customer service. The role requires a proactive approach, responding immediately to all complaints and scheduling preventive maintenance to minimize downtime. For complex issues, collaboration with the customer support team and R&D department is necessary. A valid 2-wheeler license and motorbike are essential for travel to various ATM locations.
Requirements
Responsibilities
Desired Profile
Diploma or BE in EEE/ECE with 0 to 1 yr. of experience or willing to work as service technician.
Only male candidate who are willing to travel can apply.
Excellent in local language and English.
Should be energetic and multitasking. Willing to work 24/7
Good verbal and written communication skills, listening skill
About the Company
Vortex Engineering is a Chennai, India-based Technology company focused on building innovative products for the ATM/self-service market. The company has a family of ATM HW & SW products with around 10K installations and a portfolio of software products for the management of multivendor ATMs and other value-added applications. Our customers include leading banks in India and a growing set of new customers in growth countries in Asia, ME & Africa.
Vortex Engineering is revolutionizing self-service product space with unique firsts in the industry
• Lowest carbon footprint with ultra-low power design, making it viable for solar-powered deployments
• Most sustainable, and the only commercially successful ATM to run on an open-source Linux platform
• Only Indian company (and one of a few globally) to have developed and patented dispenser technology
• Developing next-generation secured Hardware & Software products using IoT, AI, ML & 5G
The company has a partnership with IIT-Madras for R&D on the latest cutting-edge technologies and offers exciting career opportunities for dynamic individuals with a passion to innovate, lead, take larger responsibilities and grow with the company.