About the Role
SAM for the Account the service support team deployed at the Customer place, it is imperative that you demonstrate active involvement in all activities and lead the PNB project effectively.
Requirements
Your responsibilities include, but are not limited to, the following:
Maintaining and sharing the Customer's project installation tracker on daily basis with the management.
Managing IC submission.
Coordinating with the Scrap team.
Coordinating with the HO customer team and other HO teams.
Fully involving yourself in TSS server-related issues.
Supporting the Helpdesk team.
Coordinating with the Tech team.
Responding to escalation emails from ZO/Regional Bank Teams (installation, delivery, down calls).
Making decisions and managing chargeable spare calls.
Supporting the sales team in bill clearance if required.
Clearing AMC/spare bills.
Coordinating with the logistics team for delivery-related issues.
Prioritizing site activities with the Sales team.
Supporting engineers with installation/down calls.
Maintaining the hits report tracker.
Sending site readiness emails as required.
Supporting the installation plan.
About the Company
Vortex Engineering is a Chennai, India-based Technology company focused on building innovative products for the ATM/self-service market. The company has a family of ATM HW & SW products with around 10K installations and a portfolio of software products for the management of multivendor ATMs and other value-added applications. Our customers include leading banks in India and a growing set of new customers in growth countries in Asia, ME & Africa.
Vortex Engineering is revolutionizing self-service product space with unique firsts in the industry
• Lowest carbon footprint with ultra-low power design, making it viable for solar-powered deployments
• Most sustainable, and the only commercially successful ATM to run on an open-source Linux platform
• Only Indian company (and one of a few globally) to have developed and patented dispenser technology
• Developing next-generation secured Hardware & Software products using IoT, AI, ML & 5G
The company has a partnership with IIT-Madras for R&D on the latest cutting-edge technologies and offers exciting career opportunities for dynamic individuals with a passion to innovate, lead, take larger responsibilities and grow with the company.