Enables Central Bank
- TAT on Customer Grievance Redressal: Our single touch dispute resolution & online EJ viewer capability makes this possible. This also enhances customer satisfaction.
- Secure Archival: Archives sensitive transaction journal records in a central repository. Enables lookup in historical transactions.
- Software Version Control: Tracking & delivery of latest supported versions of software and patches in ATMs.
- Security Alerts: Instant alert on ATM vibration / safe door opening / skimmer detection etc. through Mobile App notification.
- Real-time Monitoring: Mobile App based instant alerts, reminders & notifications to initiate actions to fast-track resolution before transactions are lost.
- Vendor SLA Management: Automated ticket assignment and dispatch to vendors & tracking their service levels.
- Fleet Performance Management: Business Metrics and Performance Analytics across the network.
FACILITATES INCREASE IN ATM TRANSACTION VOLUMES (~ 10%) & INCREASE IN CUSTOMER SATISFACTION THROUGH
Better Return on Investment
and Staff Empowerment
and Staff Empowerment
- Empower Branch Managers: Enables real-time collaboration between branch operation staff and vendors through Mobile App.
- Cost Efficiency: Delivers lowest Total Cost of Ownership through open source patronage.
AN EXCEPTIONAL MANAGEMENT SOFTWARE FOR SELF-SERVICE CHANNEL MANAGEMENT
- Complete rounded solution for self-service channel management.
- Suitable for Banks, Independent ATM Deployers, ATM Managed Service Providers and other Financial Institutions.
- Multi-Vendor Enterprise Solution – Can manage all brands of ATMs, Recyclers, Acceptors and Kiosks.
- Monitors self-service devices using CEN-XFS standard.
- Accepts multiple data feeds - Supports EFT Switch based monitoring also.
- PCI DSS Validated - User access control, encrypted data store, TLS/SSL communication, periodic vulnerability assessments.
- Integrated Analytics for Operations and Business Teams.
- Masterly crafted over an open source technology platform.
MOST USER FRIENDLY ATM MANAGEMENT SYSTEM
- Uniform navigation, easy to access intuitive screens with relevant data pointers.
- Visualized data in the form of charts and status icons.
- Dashboards customized for the needs of customer.
- Very simple administration with least maintenance.
- Standard Dashboards, Pivot Reports and Visually Advanced BI Reports.
- Role based Access Control - User sees only the data that is relevant for his role.
- Very easy to configure and customize.
- Consistent look and feel on Mobile App and Web Application.
- Mobile Application provides real time view of channel performance and instant alerts, reminder and escalation notifications.