atm-monitoring-benefits

Enables Central Bank
Regulatory Compliance

TAT on Customer Grievance Redressal: Our single touch dispute resolution & online EJ viewer capability makes this possible. This also enhances customer satisfaction.
Secure Archival: Archives sensitive transaction journal records in a central repository. Enables lookup in historical transactions.
Software Version Control: Tracking & delivery of latest supported versions of software and patches in ATMs.
Security Alerts: Instant alert on ATM vibration / safe door opening / skimmer detection etc. through Mobile App notification.

Real-time Monitoring: Mobile App based instant alerts, reminders & notifications to initiate actions to fast-track resolution before transactions are lost.
Vendor SLA Management: Automated ticket assignment and dispatch to vendors & tracking their service levels.
Fleet Performance Management: Business Metrics and Performance Analytics across the network.

FACILITATES INCREASE IN ATM TRANSACTION VOLUMES (~ 10%) & INCREASE IN CUSTOMER SATISFACTION THROUGH

Better Return on Investment
and Staff Empowerment

Empower Branch Managers: Enables real-time collaboration between branch operation staff and vendors through Mobile App.
Cost Efficiency: Delivers lowest Total Cost of Ownership through open source patronage.

AN EXCEPTIONAL MANAGEMENT SOFTWARE FOR SELF-SERVICE CHANNEL MANAGEMENT

Complete rounded solution for self-service channel management.
Suitable for Banks, Independent ATM Deployers, ATM Managed Service Providers and other Financial Institutions.
Multi-Vendor Enterprise Solution – Can manage all brands of ATMs, Recyclers, Acceptors and Kiosks.
Monitors self-service devices using CEN-XFS standard.
Accepts multiple data feeds - Supports EFT Switch based monitoring also.
PCI DSS Validated - User access control, encrypted data store, TLS/SSL communication, periodic vulnerability assessments.
Integrated Analytics for Operations and Business Teams.
Masterly crafted over an open source technology platform.

Uniform navigation, easy to access intuitive screens with relevant data pointers.
Visualized data in the form of charts and status icons.
Dashboards customized for the needs of customer.
Very simple administration with least maintenance.
Standard Dashboards, Pivot Reports and Visually Advanced BI Reports.
Role based Access Control - User sees only the data that is relevant for his role.
Very easy to configure and customize.
Consistent look and feel on Mobile App and Web Application.
Mobile Application provides real time view of channel performance and instant alerts, reminder and escalation notifications.